FAQs
Where can I learn about joining Krand Education’s authorized dealer network?
Visit our dedicated “Become Our Dealer” page for full details.
How can I locate the nearest local authorized Krand Education dealer?
Send an email to our customer service team, and our professional customer representatives will match you with local official dealers nearby.
Do all Krand Education furniture products hold GREENGUARD Gold certification?
All our general, custom and outdoor educational furniture passes GREENGUARD Gold Certification with strict low-VOC standards. No raw material or production adjustments are needed to achieve the certification, which guarantees healthier indoor air quality for preschools and learning spaces.
What is the warranty policy for Krand Education’s three major product lines?
Warranty coverage varies by product type and project requirements. Please contact our customer service team with your order details, and we will provide the corresponding warranty terms and support process.
How do I submit a warranty claim for defective products?
Prepare your valid purchase proof first, then contact customer service to apply for an RMA return authorization number before sending items back. After inspection, we will arrange repair, replacement or refund according to warranty terms if the damage is covered.
