Warranty
Krand Education Limited Warranty
This Limited Warranty applies exclusively to products manufactured and sold by Krand Education through our authorized distributors and dealers. This warranty extends only to the original retail purchaser and is non-transferable to subsequent product owners. Warranty coverage commences on the date the product is delivered to the original buyer.
Coverage Scope
Covered Products. Except as specifically limited or excluded herein, this Warranty applies to the following products (“Covered Products”) sold by Krand Education or its authorized dealers, from the date of delivery to Purchaser or its agent of the Covered Product for the duration of the Warranty Period set forth below:
| Product Line Category | Warranty Coverage Term | Core Coverage Description |
|---|---|---|
| General Product Line | 2-Year Limited Warranty | Covers defects in materials and manufacturing workmanship under standard indoor installation, proper use and routine maintenance for 2 years from delivery date. |
| Outdoor Product Line | 2-Year Limited Warranty | Identical 2-year material & workmanship defect coverage; designed for exterior environments, valid only when used outdoors as intended with regular weatherproof maintenance. |
| Custom Product Line | 5-Year After-Sales Service Support | Five years of dedicated after-sales technical support, component replacement and repair service for all custom-sized, custom-finished and custom-function educational furniture built to client specifications. |
Subject to all terms, limitations and exclusions listed within this document, Krand Education warrants that all products within the above three product lines shall be free from defects in material and factory workmanship during their applicable coverage period. This warranty only applies to products that receive standard installation, normal intended use, consistent routine cleaning and proper maintenance in line with our official care guidelines.
Exclusions – What This Warranty Does Not Cover
This Limited Warranty does not cover damage, failure or defects arising from any of the following circumstances:
- Unauthorized modification, alteration, improper installation, overloading, misuse, abuse, neglect, or failure to follow our published cleaning and maintenance instructions.
- General normal wear and tear from daily use, natural variations in wood grain, wood tone, minor color fading, surface scuffs, scratches and cosmetic discoloration that do not impact structural functionality.
- Indoor General Line products that are moved to outdoor exposure without proper weather protection; Outdoor Line items damaged from lack of routine weatherproof upkeep.
- Damage caused by flood, fire, lightning, extreme temperature fluctuations, pest infestation, mold, mildew, or other acts of nature and uncontrollable external hazards.
- Consumable soft accessories including fabric cushions, flannel panels, rubber bumpers, plastic trim caps, marker/chalk writing surfaces and disposable hardware components.
- Products purchased from non-authorized third-party resellers, private second-hand sales, auction platforms or liquidation vendors without valid original purchase documentation.
- Any labor costs, downtime losses, business revenue loss, rental fees, or indirect incidental damages.
Remedies Under This Warranty
- Krand Education retains the sole discretionary right to resolve all valid warranty claims by one of the following remedies:
- Repair the defective product or supply replacement parts free of charge;
- Provide a brand-new replacement unit matching the original product specifications;
- Issue a partial or full refund equal to the original purchase price paid by the original buyer.
Our total maximum financial liability under any warranty claim shall never exceed the original amount paid for the defective product. Krand Education shall not be liable for any indirect, special, consequential or incidental damages of any kind. Certain regional consumer protection laws may grant buyers additional statutory rights that cannot be waived by these warranty terms.
How To File A Warranty Claim
- Contact Krand Education Customer Support to request a Return Merchandise Authorization (RMA) number before sending any product or component back to our facility.
- Goods returned without a valid RMA code will not be processed for warranty review.
- You must provide your original purchase invoice, delivery receipt or other official proof of purchase to verify your eligibility and product delivery date.
- The original purchaser is responsible for all shipping costs to send defective items back to Krand Education’s designated inspection warehouse. We will cover all outbound shipping fees for repaired goods or replacement products sent back after claim approval.
- Upon receiving your returned product, our quality team will complete a full inspection to confirm whether the damage falls under valid warranty coverage. We will send a formal inspection result notification to your registered email within 3–5 business days.
- If your claim is approved, we will execute your selected remedy, including repair, replacement or refund, promptly. If the damage is deemed outside warranty coverage, we will share optional paid repair service quotes for your consideration.
Phone: ???-???-???? or ?-???-???-????
Fax: ???-???-????
Email: sales@KrandEdu.com
This Limited Warranty is the sole express warranty offered by Krand Education. No dealer, sales representative or third-party partner holds authority to alter, extend or add additional warranty terms on our behalf beyond the written content of this document. All implied warranties of merchantability and fitness for intended use are limited to the duration of the applicable coverage term listed in our product line chart above.
